Customer Experience Technical Specialist
2 days ago
About Us
">Merkle Aotearoa, a leading Digital Transformation consulting firm within the Dentsu Aegis Network, empowers organisations to thrive through connected experiences.
We deliver world-class Salesforce solutions and digital transformations, leveraging human-centred design principles and actionable data/insights.
Our purpose is to bring customers closer to theirs, partnering with organisations to accelerate strategy and lift organisational performance.
Your Role
You will play a vital part in our Managed Services team, developing improvements, investigating and fixing issues, and supporting clients as a Technical Specialist.
You'll develop detailed knowledge across client ecosystems and Salesforce instances, acting as an extension of the client's technology team.
Responsibilities may include monitoring Jira workflow, collaborating with functional consultants, offering technical expertise, and documenting changes.
Requirements
- 2+ years' experience as a technical consultant or developer delivering Salesforce solutions
- Relevant certifications and a tertiary qualification in Computer Science, Information Systems, or a similar field
- Good understanding and hands-on experience using Java/.NET/C#/HTML/JavaScript
- Knowledge of integration/API/ESB development – Rest, Soap, Mule beneficial but not mandatory
- Experience working in Agile SDLC environments and DevOps, ITIL, ITSM, and CI/CD pipelines highly beneficial but not mandatory
Becoming a Champion for Meaningful Progress
We encourage applications from diverse backgrounds and cultures, and welcome individuals with disabilities and all ages to join our inclusive culture.
We strive for great innovation, generating better outcomes for our people, partners, and communities.
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