Technical Support Specialist

4 days ago


Auckland, Auckland, New Zealand Pst Full time

Pst is looking for a Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in delivering exceptional customer support and ensuring that our customers receive the highest level of service.

Responsibilities
  1. Create tickets and resolve customer cases in a timely and efficient manner
  2. Deliver comprehensive, seamless customer support from start to finish
  3. Process tickets, including initiating, tracking, and reviewing, and supporting customers throughout the process

Scheduling appointments and documenting their content is also a key responsibility of this role. To be successful in this position, you will need to have experience working with an Enterprise Resource Planning (ERP) system, such as ERPNext or similar. You will be responsible for creating offers up to invoices using this system.

The ideal candidate will have strong organizational skills, be able to work efficiently in a fast-paced environment, and have project management and coordination skills. Additionally, you must be able to work Central European Time (CET). Familiarity with Large Language Models (LLM) and the ability to create prompts and understand output is also required.

A Bachelor's Degree in any related discipline is preferred, and 5+ years of experience in a similar role is essential. Experience in sales, marketing, or customer service is also beneficial. Strong communication skills, both written and oral, are required, as well as very good English skills. Flexibility, independence, and the ability to work in a team are also essential qualities for this role.



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