Customer Experience Expert

4 days ago


Auckland, Auckland, New Zealand Xero Full time

About Xero
Xero is a cloud accounting platform that helps small businesses thrive. We're on a mission to revolutionize the way businesses manage their finances and grow their operations. Our team is dedicated to providing exceptional support to our customers, empowering them to achieve their goals.

Job Description
We're seeking a skilled Customer Experience Specialist to join our award-winning team. As a key member of our customer support team, you'll be responsible for delivering top-notch service to our customers, addressing their queries, and ensuring they get the most out of our platform. You'll work closely with our product suite to provide personalized support, leveraging your problem-solving skills and knowledge of technology to create seamless experiences for our clients.

About the Role
This is an exciting opportunity to join a dynamic team that's passionate about making a difference in the lives of small business owners. As a Customer Experience Specialist, you'll play a vital role in helping our customers overcome challenges, achieve their objectives, and grow their businesses. You'll be empowered to take ownership of customer inquiries, escalating complex issues when necessary, while maintaining a customer-centric approach at all times.

Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries in a timely and professional manner
  • Troubleshoot technical issues, collaborating with internal teams to resolve complex problems
  • Develop and maintain a deep understanding of our product suite, staying up-to-date with new features and enhancements
  • Collaborate with colleagues to share best practices, driving continuous improvement in customer support processes

About You
To succeed in this role, you'll need a passion for delivering outstanding customer experiences, strong communication skills, and a keen problem-solving ability. You'll be a team player, comfortable working in a fast-paced environment, and committed to ongoing learning and development. If you're a motivated individual with a drive to make a difference in the lives of small business owners, we'd love to hear from you.

What We Offer
Xero is a values-driven organization that prioritizes employee well-being, diversity, and inclusion. We offer a range of benefits, including flexible working arrangements, career development opportunities, and a supportive team environment. Join us, and you'll have the chance to work on challenging projects, collaborate with talented individuals, and contribute to a company that's shaping the future of cloud accounting.



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