Customer Experience Manager

2 days ago


Wellington, Wellington, New Zealand Oceania Full time

About Our Village

Elderslea Retirement Village in Upper Hutt is a place where we care for our residents like family. We are seeking a Resident Services Manager to join our dedicated team for a fixed term of 6 months working 40 hours per week.

As a Resident Services Manager, you will:

  • Develop and Implement Service Delivery Concept: Deliver an exciting and innovative service delivery concept that engages residents and their families.
  • Lead Customer Facing Team: Successfully lead a high performing customer facing team who can work under pressure and meet deadlines.
  • Maintain High Standards: Ensure consistently high standards are met in the front of house and resolve any issues promptly and completely.
  • Liaise with External Suppliers: Liaise with external leisure suppliers, instructors, and volunteers to provide top-notch services to residents.
  • Monitor Resident Feedback: Monitor resident feedback and implement actions to improve results.

Our Values

  • Respect and Compassion: Show respect and compassion to all residents, families, and colleagues.
  • Integrity and Honesty: Demonstrate integrity and honesty in all interactions.
  • Collaboration and Teamwork: Foster collaboration and teamwork among colleagues.


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