Customer Experience Agent

6 days ago


Wellington, Wellington, New Zealand Hudson NZ Full time

Hudson NZ is seeking a Customer Experience Agent to provide top-notch support to our client in the financial space.

About the role:

The Customer Experience Agent will be responsible for delivering exceptional customer service to members and prospects. This includes facilitating webinars, managing data entry for the membership system, and assisting with client invoicing.

This temporary 2-3 month assignment has permanent potential, based in Wellington CBD. The hourly rate is $30 + 8% holiday pay.

Main Responsibilities:

  • Deliver outstanding customer service to members and prospects
  • Facilitate and debrief webinars, ensuring a seamless experience
  • Update the membership system with accurate and timely data entry
  • Support client invoicing processes
  • Manage administrative tasks with a focus on efficiency and quality

Requirements:

  • Proven experience in administration and customer service (required)
  • Excellent communication and interpersonal skills
  • Technical proficiency, including Excel and typing

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