Service Delivery Leader

5 days ago


Auckland, Auckland, New Zealand IKEA Full time
About the Role

We are seeking an experienced leader to join our team as a Service Delivery Leader. The successful candidate will be responsible for leading a team of customer service professionals to deliver exceptional experiences for our customers.

Key Responsibilities
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Lead by example, demonstrating strong work ethic and a commitment to excellence.
  • Provide coaching and feedback to team members to improve performance and address areas for development.
  • Maintain accurate records and reports to track performance metrics.
Essential Requirements
  • At least 3 years' experience in a leadership or management role, preferably in a call centre or customer-facing environment.
  • Excellent communication and interpersonal skills.
  • Ability to think strategically and develop plans to achieve business objectives.
  • Strong problem-solving skills and ability to make informed decisions.


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