IT Service Delivery Manager

4 days ago


Auckland, Auckland, New Zealand Randstad Full time

Role Overview

We are looking for an experienced L3 Network & Systems Engineer to join our team. As a key member of our service delivery team, you will play a critical role in supporting the delivery and optimization of our services.

Key Responsibilities

  • Design, implement, and troubleshoot secure network solutions.
  • Develop and maintain technical documentation and knowledge base articles.
  • Collaborate with ICT providers, vendors, product, and customer teams to identify and resolve issues.
  • Participate in change management and process improvements.
  • Provide technical support and troubleshooting for both technical and non-technical customers and internal teams.

Requirements

  • Intermediate experience as a Network Engineer.
  • Strong articulation skills to effectively communicate technical concepts to non-technical stakeholders.
  • Experience with network access control, IT security, and authentication protocols (SAML, OAuth, PKI).
  • Hands-on expertise with Azure AD, Microsoft Endpoint Management, Google Workspace, and MDM platforms.
  • Good knowledge of Microsoft Windows Servers, Active Directory, and NPS.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A supportive and collaborative team environment with a flexible working arrangement.


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