IT Service Delivery Manager
4 days ago
Role Overview
We are looking for an experienced L3 Network & Systems Engineer to join our team. As a key member of our service delivery team, you will play a critical role in supporting the delivery and optimization of our services.
Key Responsibilities
- Design, implement, and troubleshoot secure network solutions.
- Develop and maintain technical documentation and knowledge base articles.
- Collaborate with ICT providers, vendors, product, and customer teams to identify and resolve issues.
- Participate in change management and process improvements.
- Provide technical support and troubleshooting for both technical and non-technical customers and internal teams.
Requirements
- Intermediate experience as a Network Engineer.
- Strong articulation skills to effectively communicate technical concepts to non-technical stakeholders.
- Experience with network access control, IT security, and authentication protocols (SAML, OAuth, PKI).
- Hands-on expertise with Azure AD, Microsoft Endpoint Management, Google Workspace, and MDM platforms.
- Good knowledge of Microsoft Windows Servers, Active Directory, and NPS.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and collaborative team environment with a flexible working arrangement.
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