Service Delivery Lead

5 days ago


Auckland, Auckland, New Zealand Symbio Holdings Limited Full time

Company Overview

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Symbio Holdings Limited operates under the Aussie Broadband Group, a leading technology services provider listed on the ASX (ABB). Our Telco-as-a-Service (TaaS) division delivers a comprehensive communication stack, serving diverse Asia-Pacific regions.

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Job Description

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We seek a Service Delivery Lead to join our TaaS division. As a key member of our team, you will be responsible for managing service delivery and assurance performance, establishing unplanned outage procedures, and delivering customer experience aligned with business objectives.

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Requirements

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8 years of Telecommunications and/or IT Operational experience; 5 years of service management experience in an ITIL environment ideal.

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What We Offer

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We provide flexible working options, a range of learning and development opportunities, and enhanced employee benefits, including discounted Aussie Broadband internet and up to 12 weeks paid parental leave for both parents as the primary carer.

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