Account Management and Customer Service Professional

5 days ago


Auckland, Auckland, New Zealand Mico Full time

Job Summary:

Mico is seeking an Account Management and Customer Service Professional to join our team. As an Internal Key Account Manager, you will be responsible for supporting our largest commercial customers, while also assisting the team with sales on the trade counter, cycle counting, and other duties as required.

This role requires a customer-focused individual who is able to understand the needs of our key customers and provide professional solutions. You will work closely with the Branch Manager to ensure that our customers receive exceptional service, and will be responsible for answering calls and emails, quoting orders, and communicating delivery times and preparing orders ready for delivery.

To succeed in this role, you will need to have experience in sales, quoting, and price negotiating, as well as excellent communication skills. You will be expected to work proactively, independently, and within a team, and will need to be resilient and adaptable in a fast-paced environment. A clean, current Full NZ Driver's Licence is essential for this role.

Key Responsibilities:

  • Supporting large commercial customers
  • Assisting the team with sales on the trade counter
  • Cycle counting and other duties as required
  • Understanding customer needs and providing professional solutions
  • Communicating delivery times and preparing orders ready for delivery

Requirements:

  • Experience in sales, quoting, and price negotiating
  • Customer-focused attitude with the ability to build rapport and form strong relationships
  • Excellent communicator with organizational and adaptability skills
  • Resilient and thriving in a fast-paced environment
  • Full NZ Driver's Licence


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