Senior Customer Service Professional

4 days ago


Auckland, Auckland, New Zealand Australia and New Zealand Banking Group Limited Full time

Are you a seasoned professional looking for a new challenge? We're seeking a Senior Personal Banker to join our team at Australia and New Zealand Banking Group Limited. As a key member of our Personal Banking Branch Network, you'll play a critical role in delivering exceptional customer experiences and driving business growth.

About the Role

This exciting opportunity will see you working closely with customers, understanding their financial needs, and providing tailored solutions to meet those needs. With your expertise in financial services and customer-focused approach, you'll be well-equipped to make a real difference in the lives of our customers.

Key Responsibilities
  1. Support the Branch Manager in delivering ANZ's retail strategy, acting as an ANZ products initiator and role model.
  2. Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services.
  3. Deliver the desired customer experience by adopting a positive relationship-based, customer-centric approach.
Your Skills and Qualifications
  • Prior experience in developing strong relationships in a customer-focused role.
  • Significant experience in financial services, preferably within the retail banking sector.
  • Leadership and coaching capabilities.


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