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Account Manager

4 weeks ago

Auckland, Auckland, New Zealand Zoho Full time

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 100 million+ users and over 15,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 25 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

Job Title: Account Manager

Experience Level: 2 to 5 years

Role Description: As an account manager at Zoho, the role will see you nurture and grow an existing client portfolio across many different and varied verticals within SMB and Mid-market. Based on customer needs, you will support them and drive adoption of Zoho's suite of products. You will build long-term, trusting relationships with various stakeholders within a customer organisation. We truly believe that we will be successful only if our customers are successful and if they derive the value and ROI from their investment in our technology.

Responsibilities:

  • Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within assigned accounts.
  • Develop new business opportunities in your existing customer portfolio to meet upgrade and cross-sell revenue targets.
  • Build strong relationships with all key decision makers and influencers across the organisation.
  • Create, maintain, and execute account plans for assigned accounts and coordinate with appropriate internal domain experts for delivery.
  • Uncover and mitigate any risk that threatens your customers' growth, satisfaction, or renewal. Resolve issue escalations, if needed, working closely with our support, product, and engineering teams.
  • Collaborate with Zoho implementation partners wherever needed to achieve overall satisfaction with the solution and create a trusted three-way partnership between the customer, partner, and Zoho.
  • Utilise solution selling expertise to respond optimally to customer needs and help them realise business value within Zoho's suite of products.
  • Strengthen client relationships through regular engagements and face-to-face meetings.
  • Forecast and track key account metrics (e.g. renewal, upgrades and pipeline).
  • Build a solid base of reference-able customer contacts.

What You'll bring:

Are you a proactive, tenacious and driven sales professional who is looking for a new challenge? This could be the perfect role for you As a resilient, ambitious professional, you will have a passion for customers, meeting targets, and a willingness to put in the hard work. If you have an open mindset to develop continuously and strive for a career at Zoho, along with a can-do attitude, this will set you apart.

Skills & Pre-requisites:

  • 2 to 5 years of business development, Customer Success or Account Management experience from a software/SaaS background.
  • Prior experience in selling SAAS applications such as CRM, ERP, Accounting and HRMS is preferred.
  • Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.
  • Ability to deliver effective presentations and product demonstrations, highlighting the key value proposition.
  • Strong communication, interpersonal, and consultative skills.
  • Comfortable working independently in a distributed and/or remote environment.
  • Open to travel domestically for customer meetings.
  • Comfortable using tools such as CRM for process management and reporting.
Seniority level

Not Applicable

Employment type

Full-time

Job function

Sales, Business Development, and Information Technology

Industries

Software Development, IT Services and IT Consulting, and Information Services

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