Accounting Support Professional
4 days ago
About Xero
Xero is a cloud-based accounting software designed to help small businesses manage their finances efficiently. Our software provides real-time financial information, automated workflows, and seamless integrations with other business apps.
Job Description
We are seeking an experienced Accounting Support Professional to join our team, providing exceptional support and guidance to our customers. As an Accounting Support Professional, you will work closely with our customers to understand their needs and provide tailored solutions to resolve their issues.
Key Responsibilities
- Provide exceptional customer service and support via phone, email, and chat
- Work closely with customers to understand their needs and provide tailored solutions
- Analyze customer queries and identify opportunities for process improvements
- Collaborate with internal teams to resolve complex customer issues
- Meet or exceed quality and productivity targets
Requirements
- Previous experience in a customer-facing role, preferably in a technical environment
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Basic knowledge of accounting principles and practices
- Ability to learn and adapt to new systems and processes
Why Join Us?
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A collaborative and inclusive work environment
- The opportunity to work with a leading cloud-based accounting software company
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