Experience Management and Support Professional

7 days ago


Auckland, Auckland, New Zealand Suntory Holdings Limited Full time

We are seeking an experienced Experience Management and Support Professional to join our team at Suntory Oceania. As a key member of our operations team, you will be responsible for delivering exceptional service to our clients across Australia & New Zealand.

Responsibilities:
  • Handle and manage customer inquiries via phone, email, and chat with professionalism and efficiency.
  • Utilize systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries.
  • Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks.
  • Collaborate with and support internal teams, including Credit, Sales, and Logistics.
What We're Looking For:
  • Customer Service or Contact Centre experience.
  • A customer centric mindset you will always aim to provide exceptional service.
  • A friendly, approachable demeanor that fosters strong relationships.
  • Excellent verbal and written communication abilities.
  • Relationship Building Skills.


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