Implementation Program Manager

4 days ago


Auckland, Auckland, New Zealand Simpro Software Full time

About the Role

We are seeking a highly motivated and organized individual to join our team as an Implementation Program Manager. As a key member of our service delivery team, you will be responsible for ensuring the smooth operation of our service resource operations.

Your Key Responsibilities

  • Process new customer cases and book implementation dates
  • Ensure administrative functions and processes relating to service resources are carried out in the CRM
  • Provide excellent customer communication, responding promptly to customer inquiries
  • Work to achieve 100% billable utilization of service resources where possible and escalate service disruptions to the local Implementation Manager
  • Help prepare customers for successful adoption by providing resources and information to support the customer
  • Liaise between internal stakeholders to ensure customer needs are met
  • Drive customers to book training and consultation time to prevent implementation stalls

What You'll Bring

  • A genuine self-starter with drive and determination
  • Excellent time management skills
  • Motivation by KPIs and targets
  • Analytical and problem-solving skills
  • Ideal experience in sales coordination or scheduling

Our Culture

We value teamwork, customer-centricity, growth-mindedness, accountability, and celebrating success. If you're a like-minded individual who is passionate about delivering exceptional results, we'd love to hear from you.



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