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Implementation Project Manager

1 week ago

Auckland, Auckland, New Zealand Simpro Software Full time

At Simpro, we're committed to empowering trade and field service businesses with innovative solutions. As an Implementation Coordinator, you'll play a vital role in ensuring our customers achieve success with our software.

About the Role

The successful candidate will be responsible for onboarding new customers, processing their cases, and booking implementation dates. You'll also ensure administrative functions are carried out efficiently, provide exceptional customer communication, and work towards achieving 100% billable utilisation of service resources.

Key Responsibilities:
  • Process new customer cases and book implementation dates
  • Ensure administrative functions and processes relating to service resources are carried out in the CRM
  • Provide excellent customer communication and respond promptly to customer inquiries
  • Achieve 100% billable utilisation of service resources where possible and escalate service disruptions to the local Implementation Manager
What We Offer

We're proud to offer a range of benefits that support your growth and development, including hybrid working arrangements, ground-breaking parental leave program, up to 4 weeks' annual 'Work from Anywhere' benefit, and second-to-none product training. Our team is passionate about delivering exceptional results and driving business forward with innovative solutions.