Implementation Specialist

4 days ago


Auckland, Auckland, New Zealand Xero Full time

About You

We are seeking a highly skilled Implementation Specialist to join our team in Asia. As a key member of our implementation team, you will play a critical role in helping accountants and bookkeepers (Partners) understand the benefits of using Xero for their firm and clients. Your primary responsibility will be to project manage Xero implementation and migration projects, delivering education workshops, webinars, and training sessions to Partners who use or plan to use Xero.

Your Key Responsibilities

  1. Lead Xero implementation projects from planning to delivery, ensuring successful adoption among Partners.
  2. Develop and maintain strong relationships with Partners, providing exceptional customer service and support.
  3. Design and deliver customized training programs for Partners, focusing on Xero best practices and workflows.
  4. Stay up-to-date with industry trends and developments, applying this knowledge to drive business growth.
  5. Collaborate with the Asia sales team to develop business plans for Partners and drive territory activation goals.
  6. Ensure timely resolution of complex Partner technical queries.
  7. Manage the creation of educational resources (process guides/videos) to address frequently asked questions from Partners.

What We Offer

  • A competitive salary and bonus structure.
  • Ongoing professional development opportunities.
  • A collaborative and dynamic work environment.
  • The chance to work with a leading cloud accounting platform.


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