Desktop SOE Development Manager
6 days ago
Role Overview:
The Senior Endpoint Engineering Specialist will play a pivotal role in designing and implementing desktop Standard Operating Environment (SOE) architectures for outsourced IT service environments. This involves developing and maintaining support and maintenance processes for standardisation across multiple customers.
Key Responsibilities:
- Design and implement desktop SOE architectures for outsourced IT service environments
- Develop and maintain support and maintenance processes for standardisation across multiple customers
- Provide 3rd level support and escalation point for Desktop Support competencies
- Initiate and drive service and process improvement initiatives
- Maintain personal development through relevant certifications
Requirements:
- Expertise in Hardware and Software Vendors support processes, including product Lifecycles
- Advanced End User management skills within a Managed Services environment
- Proficiency in modern and traditional Endpoint management methodologies/tools - SCCM and Intune
- Virtual Desktop (AVD) experience
- Able to install, configure and support Endpoints, software and printers
- Excellent problem-solving and communication skills
- Ability to work autonomously with minimal supervision or within a team
Working at Datacom:
Datacom is committed to providing a dynamic and supportive work environment that fosters growth and development. We offer a range of benefits, including professional development opportunities, flexible working arrangements, and a collaborative team atmosphere. Our goal is to be an inclusive and welcoming workplace for everyone, where individuals can thrive and contribute to our success.
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