Desktop Services Technician
4 days ago
About Us
We provide IT technical assistance to end users across the business in a global corporate IT department.
Key Responsibilities:
- Build and deploy desktop equipment for new joiners and existing team members
- Provide technical assistance to 500+ end users of IT services across NZ and the wider APAC region
- PC hardware support
- Efficiently manage a ticketing queue within our APAC region
- Provide day-to-day technical support for internal desktop and laptop systems, servers, and the associated network infrastructure
- Install software releases, system upgrades, evaluate and install patches, and resolve software-related problems
- Document and maintain desktop build documentation and user how-to guides
Requirements
- Bachelor's degree or higher in an ICT related field
- Minimum 1 – 2 years IT support experience
- Knowledge of commonly used concepts, practices, and procedures relating to IT systems support
- Demonstrable troubleshooting skills with end user hardware, software, and connectivity problems
- Strong delivery-focused working style and customer-oriented
- Willingness to 'go the extra mile'
Why Join Us?
- Be part of a highly successful global business leading the delivery of financial services via cloud computing and partners with some of the world's largest companies.
- Convenient office location in the city for commuters.
- A competitive salary and excellent benefits, including full comprehensive health insurance, life insurance, additional company leave days after your first 12 months, volunteer leave, sick days, referral bonuses, and more.
- A hybrid 3+2 model combining working from the office and from home.
- Global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China, and more.
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