Desktop Services Technician

4 days ago


Wellington, Wellington, New Zealand Fnz Full time

About Us

We provide IT technical assistance to end users across the business in a global corporate IT department.

Key Responsibilities:

  • Build and deploy desktop equipment for new joiners and existing team members
  • Provide technical assistance to 500+ end users of IT services across NZ and the wider APAC region
  • PC hardware support
  • Efficiently manage a ticketing queue within our APAC region
  • Provide day-to-day technical support for internal desktop and laptop systems, servers, and the associated network infrastructure
  • Install software releases, system upgrades, evaluate and install patches, and resolve software-related problems
  • Document and maintain desktop build documentation and user how-to guides

Requirements

  • Bachelor's degree or higher in an ICT related field
  • Minimum 1 – 2 years IT support experience
  • Knowledge of commonly used concepts, practices, and procedures relating to IT systems support
  • Demonstrable troubleshooting skills with end user hardware, software, and connectivity problems
  • Strong delivery-focused working style and customer-oriented
  • Willingness to 'go the extra mile'

Why Join Us?

  • Be part of a highly successful global business leading the delivery of financial services via cloud computing and partners with some of the world's largest companies.
  • Convenient office location in the city for commuters.
  • A competitive salary and excellent benefits, including full comprehensive health insurance, life insurance, additional company leave days after your first 12 months, volunteer leave, sick days, referral bonuses, and more.
  • A hybrid 3+2 model combining working from the office and from home.
  • Global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China, and more.


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