Guest Services Coordinator

7 days ago


Queenstown, New Zealand Tfe Hotels Group Full time

Job Summary

We are seeking a highly skilled Receptionist to join our team. As a Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming experience.

Key Responsibilities

  • Process guest check-ins and check-outs efficiently and effectively.
  • Greet guests by name and provide personalized service.
  • Manage guest details and update information in the CRM profile as required.
  • Respond to guest queries and resolve complaints in a timely and professional manner.
  • Familiarize yourself with room types, rates, and services to provide accurate information to guests.
  • Handle reservation requests and process guest mail, messages, and deliveries accurately.
  • Liaise with housekeeping and maintenance departments to assist with guest requests.
  • Maintain a dynamic 'Guest Services Directory' in the Property Management System (PMS).
  • Communicate effectively with guests and colleagues, providing clear and concise handovers.


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