Guest Service Agent

6 months ago

Queenstown, New Zealand Novotel Queenstown Lakeside Full time

Company Description

Queenstown’s largest hotel, 273 rooms catering for leisure guests. One of the Region's top performing Hotels, work within a team committed to high quality service.

We are a diverse workplace with up to 25+ different nationalities working at the Hotel, this makes it a great place to work and we encourage our teams to have fun along the way. Most of us live in Queenstown for the lifestyle so we work hard to ensure you enjoy a work life balance.

**Job Description**:
We have an extraordinary team at our very busy hotel and we need a peoples person to join us: with a sense of fun and adventure but a very resilient nature as it is challenging all day everyday.

Overview of duties
- Ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
- Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
- To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex,
- The transfer, storage and handling of guest luggage and property
- Responding to guest requests for assistance and or information

**Qualifications**:
Experience in Opera will be an advantage but training will be provided

Excellent communication skills both written and verbal

Front Office experience

Computer savvy

Experience in dealing with challenging situations and having great out comes

$26 - $28.18

Additional Information

Why work for Novotel, Queenstown Lakeside?
- Extensive opportunities to enhance your skill set through learning and development, the sky is the limit
- Employee benefit card offering a variety of worldwide discounts within the wider Accor community on accommodation and food.
- Uniforms provided, washed and laundered daily.
- Staff meals provided while on shifts.
- Refer a friend incentive, receive up to $600 when you refer a friend.
- Be part of an awesome international team.
- Access to our Employee Assistance Program
- Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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