Guest Services Schools

2 days ago

Queenstown, New Zealand Nz Ski Limited Full time

Are you fuelled by a passion for the outdoors?
Is there something indescribable that draws you to the mountains?
Let's chat.
Joining our crew is more than just working at aski field - it's a lifestyle, seasonal work is a rollercoaster but it's one that creates lasting memories that you'll talk about for a lifetime.Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike.
Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions.
Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.If you have previous experience in administration, strong organisational and communication skills, and can multi-task whilst demonstrating a great commitment to customer service, then you may be the very person we are looking forWith hundreds of schools and groups visiting Coronet Peak and The Remarkables each season, this is a key role which requires a communication and planning expert
As the Schools & Groups Coordinator you will be responsible for the entire experience of each group that visits; from booking, to billing and delivery of our products.About the roleProcessing bookings for school groups: from initial enquiry, organising all visit details, hosting on the day and account reconciliation.Building strong inter-departmental relations in order to provide an excellent end product for our guests.Building strong relationships with our existing and new group guests.Assuring accurate and on-time billing for all group visits in advance of their trips.Managing databases and account information, ensuring that all requests are processed in a timely manner.About YouAt least 2 years front line customer service experience with a proven commitment to the guest service experience.Previous experience processing and managing client bookings on a large scale.Ability to follow procedures and absorb large quantities of information.An interest in learning about ski industry products and pricing (full training will be given).Comfortable working both inside as well as outside in a variety of alpine weather conditions.Accuracy and attention to detail.Calm under pressure with the ability to adapt to quickly changing situations.Knowledge of NZ school systems and health and safety requirements (desired but not essential).An understanding that employment is subject to the vagaries of the weather and the hours of work cannot be guaranteed.Further InformationPlease note: This role will be mostly based at The Remarkables or Coronet Peak.Valid work visa required.
Work sponsorship option not available.Apply online now and lock in your winter job.
Online interview invitations to follow in April.
Starting dates 4th June 2024.As Kaitiaki of the mountains we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence and as proud supporters of Winter Pride we've pledged to continue to provide a working environment that embraces and values diversity and inclusion.Uniform for all roles is provided (just bring your own base layers).A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:3 Peak winter season pass (Full Time crew).Discounted day passes at other ski areas.Transport to/from mountains.Fantastic wellbeing support for all staff.Nutritional hot crew meals each day (Discounted).Discounts at many local eateries, bars, breweries and retail outlets.Discounts on mountain.Regularly organised social activities off mountain.Cool recognition programmes with prizes.Earn and learn – free ski lessons (Full Time crew).
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