Mountain Guest Services Assistant

1 week ago

Queenstown, New Zealand Royal Australasian College Of Surgeons (Racs) Full time

Are you fuelled by a passion for the outdoors?
Is there something indescribable that draws you to the mountains?
Let's chat.
Joining our crew is more than just working at aski field - it's a lifestyle, seasonal work is a rollercoaster but it's one that creates lasting memories that you'll talk about for a lifetime.
Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike.
Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions.
Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.
Become part of our NZSki crew this winter and have an unforgettable season
Our Guest Services team is usually the first point of contact for guests visiting Coronet Peak/The Remarkables or our Snow centre.
Our aim is to make Guest Services the easiest part of their day and get them out on snow as soon as possible.
You'll be able to share your passion for the mountains by finding the best products to suit the individual needs of guests, with your extensive knowledge of our products, packages, rentals, snowsports lessons, transport and all that happens on and off mountain.
Your challenge as part of the GS team is to focus on the person in front of you, no matter how big the queue behind them or what time of day it is.
In order to succeed within Team GS you need to be fun loving, enjoy helping out your team mates, love sharing your passion with our customers, and be able to balance your cash till at the end of a long day.
About the role Meeting and greeting all guests to the ski areaProcessing sales as well as all other guest enquiries (i.e.
managing bookings, rescheduling lessons/transport etc.
)Finding opportunities to improve our customer's experience through recommendations you are providingSupporting the Guest Service Reservations Team with customer enquiries via email and phone during busier timesOperation of the Point of Sale till system and balancing takings at the end of each dayManaging product bookings through our Point of Sale systemHandling lost propertyAbout You Front line customer service experience with a proven commitment to the guest service experienceAn interest in learning about ski industry products and pricing (full training will be given)Willingness and flexibility to assist other departments as and when required, including Retail, Food & Beverage and Lifts.Accuracy and attention to detailPrevious experience of using Point of Sale (POS) systemsAn understanding that employment is subject to the vagaries of the weather and the hours of work cannot be guaranteedAs Kaitiaki of the mountains we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence and as proud supporters of Winter Pride we've pledged to continue to provide a working environment that embraces and values diversity and inclusion.
Uniform for all roles is provided (just bring your own base layers)
A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:
3 Peak winter season pass (Full Time crew)Discounted day passes at other ski areasTransport to/from mountains.Fantastic wellbeing support for all staffNutritional hot crew meals each day (Discounted)Discounts at many local eateries, bars, breweries and retail outletsDiscounts on mountainRegularly organised social activities off mountainCool recognition programmes with prizesEarn and learn – free ski lessons (Full Time crew)
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