Customer Experience Expert

5 days ago


Auckland, Auckland, New Zealand Rockgas Full time

About Us

\

At Clarus Group, we're committed to helping drive sustainability by laying the foundations for the decarbonisation of our network and developing green alternatives like New Zealand's first renewable biomethane and hydrogen pipeline projects.

\

Your Role

\

We're seeking a highly skilled Senior Performance & Process Analyst to join our new Customer team. As the lead analyst, you'll play a pivotal role in ensuring a great customer experience by analysing and improving customer-related processes and data to drive customer satisfaction, loyalty, and business performance.

\

You'll be responsible for deep diving into customer metrics, providing insights, identifying pain points, recommending and working within the business to implement improvements to both customer interactions, our outsource partner, and internal operational workflows.

\

What We Offer

\

We offer a competitive salary, bonus/STI opportunity, additional leave entitlements, flexible working arrangements, and free insurances and health checks. Our award-winning wellness programme recognises you're more than the job you do and supports you with initiatives like an annual wellness grant and access to professional wellbeing services for you and your whānau.

\

Key Responsibilities

\

This role requires a blend of performance analysis, process reengineering, and collaboration with cross-functional teams to ensure customer success and operational excellence. You'll need:

\
  • \
  • A relevant tertiary qualification in a business, commerce or an operations related discipline\
  • Proven experience improving customer satisfaction, experience and performance through customer-driven strategies and building tools from scratch\
  • Excellent process and analytical thinking skills with an orientation for continuous improvement and innovation\
  • A proven passion for customers being at the heart of what you do\
  • Unique ability to explain data, insights and improvements to all levels of the business\
  • Strong experience with customer software, systems/ tools and CX analytics\
  • Exceptional relationship management, change management and influencing skills with the ability to work effectively across teams\
  • Previous experience in the B2C/retail and within commercial environments would be advantageous\


  • Auckland, Auckland, New Zealand IKEA Full time

    At IKEA, we're looking for a dedicated Customer Experience Expert to join our team. As a Resolutions Specialist II, you'll play a crucial role in delivering exceptional customer experiences by providing world-class support and resolving complex issues.The ideal candidate will have excellent communication skills, be passionate about understanding the customer...


  • Auckland, Auckland, New Zealand Country Road Full time

    About Our ValuesCountry Road Group ValuesAt Trenery, we live and breathe our values every day, and we're looking for someone who shares these values and is passionate about delivering exceptional customer experiences.Our values include:Living and role modeling our values, collaborating with your store team to deliver results.Providing exceptional customer...


  • Auckland, Auckland, New Zealand The Warehouse Full time

    Join Our TeamWe're seeking a Checkout Experience Expert to join our team! As a Checkout Experience Expert, you will be responsible for providing a seamless checkout experience for our customers. You'll work closely with our sales team to ensure that our customers receive the best possible service.Key ResponsibilitiesProvide exceptional customer service to...


  • Auckland, Auckland, New Zealand Xero Full time

    About UsXero is a cloud-based accounting software that helps small businesses and accountants manage their finances. Our team is dedicated to providing exceptional customer experiences, and we're looking for passionate individuals to join our Customer Experience Team.We're committed to creating a workplace culture that values respect, fairness, and...


  • Auckland, Auckland, New Zealand Cash Converters Full time

    We're Looking For: A motivated and charismatic individual to join our team as a Retail Team Member. As part of our permanent full-time role, you will be responsible for delivering exceptional customer experiences, processing daily transactions, and driving sales growth.Your Key Responsibilities: Deliver Exceptional Customer Experiences: Provide outstanding...


  • Auckland, Auckland, New Zealand Damco Spain SL Full time

    **The Role of the Customer Service Agent**In this role, you will be the first point of contact for our customers, interacting with them on a daily basis to provide them with the support and assistance they need. Your primary responsibility will be to manage customer interactions, respond to inquiries, and resolve any issues that may arise.This requires...


  • Auckland, Auckland, New Zealand Torpedo7 Fitness Ltd Full time

    Main ResponsibilitiesAs a Sales Assistant, you will be responsible for:Providing exceptional customer experiences by connecting with customers, answering questions, and resolving inquiries promptly.Maintaining smooth store operations through accurate transaction processing, inventory management, and eye-catching product displays.Collaborating with colleagues...


  • Auckland, Auckland, New Zealand Lululemon Athletica Full time

    Job DescriptionWe are seeking a Customer Experience Ambassador to join our team at Lululemon Athletica. As a key member of our retail store staff, you will be responsible for delivering exceptional guest experiences and ensuring that our customers feel valued and supported.About UsLululemon is an innovative performance apparel company that is dedicated to...


  • Auckland, Auckland, New Zealand Hanes Brands Inc Full time

    About the PositionThis Casual Sales Assistant role requires a passionate and enthusiastic individual who can provide exceptional customer service and sales experience. As a key member of our team, you will be responsible for maintaining a high level of product knowledge and ensuring excellent visual merchandising standards.What We OfferA competitive hourly...

  • Customer Expert

    2 days ago


    Auckland, Auckland, New Zealand Asb Bank Full time

    About UsAt ASB, we prioritise our customers above all else. Our Advice Centres are undergoing a transformative period to ensure we continue delivering innovative, personalised, and convenient solutions.We have an exciting opportunity for a Customer Expert to join our friendly team within our Westcity Henderson Advice Centre. As a Customer Expert, you will be...


  • Auckland, Auckland, New Zealand Vodafone New Zealand Limited Full time

    Company Overview:Vodafone New Zealand Limited is committed to creating a better-connected Aotearoa. We strive to deliver world-class service, ensuring consistency across all channels.About the Role:We are seeking a highly motivated individual to join our team as a Customer Champion at One NZ. As a Customer Champion, you will be responsible for ensuring that...


  • Auckland, Auckland, New Zealand Amadeus Full time

    Customer Success ExpertThe Customer Success Expert plays a pivotal role in driving customer satisfaction and loyalty for Amadeus Hospitality. As the primary point of contact, this specialist fosters strong relationships with customers, understanding their needs and providing tailored solutions to optimize their experience.Main Responsibilities:Develop and...


  • Auckland, Auckland, New Zealand Tangram Full time

    Are you a retail experience expert looking for a new challenge? At Farro, we're on the hunt for talented individuals to join our team and help us deliver exceptional customer experiences. As a food industry team member, you'll play a key role in shaping the future of our company.Company Overview:Culinary Adventure: Join a team that's passionate about food...


  • Auckland, Auckland, New Zealand Bendon Limited Full time

    Bendon Limited is proud to be a part of the lingerie industry, dedicated to empowering women through our personalised service and expert fitting guidance.We're seeking an ambitious individual who shares our passion for creating positive change and making a difference in the lives of our customers.As an Assistant Store Manager, you will be responsible for...


  • Auckland, Auckland, New Zealand Nike Part time

    The RoleWe're looking for a skilled and enthusiastic individual to join our team as a Part Time Athlete. As a key member of our store team, you'll be responsible for providing exceptional customer service, developing product knowledge, and contributing to the overall success of our store.About the TeamYou'll be working closely with a dedicated and...


  • Auckland, Auckland, New Zealand Xero Full time

    About UsXero is a cloud-based accounting software company that helps small businesses manage their finances. Our team is passionate about delivering exceptional customer experiences, and we're looking for a skilled Customer Experience Specialist to join our award-winning Customer Experience Team.As a Customer Experience Specialist, you'll work closely with...


  • Auckland, Auckland, New Zealand Heartland Bank Full time

    We're seeking a highly skilled Customer Solutions Expert to join our team at Heartland Bank. As a key member of our team, you'll play a vital role in delivering exceptional service to prospective customers across New Zealand.About the RoleThis is an exciting opportunity to work with a reputable financial services company that's committed to delivering...


  • Auckland, Auckland, New Zealand ASB Bank Full time

    Company OverviewAt ASB Bank, we pride ourselves on delivering innovative solutions to meet the evolving needs of our customers. Our Advice Centres are at the forefront of this transformation, providing a unique opportunity for a Customer Specialist to join our team.We're committed to creating memorable customer experiences through exceptional service and...


  • Auckland, Auckland, New Zealand Hanes Brands Full time

    Customer Relations Expert Job DescriptionWe are seeking an experienced Customer Relations Expert to join our team in Greenlane, Auckland. As a key member of our sales team, you will be responsible for managing customer relationships and driving growth across multiple brands and categories.About the RoleThis is a permanent role that offers opportunities for...


  • Auckland, Auckland, New Zealand Jw Marriott Full time

    Job Number: 25030087Job Category: Rooms & Guest Services OperationsLocation: JW Marriott Auckland, 22-26 Albert Street, Auckland, New Zealand, 1010Schedule: Full TimeLocated Remotely?NoPosition Type: Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build an experience that is memorable...