Rotating Shift Data Centre Technician
1 week ago
Role Overview
The 24x7 Data Centre Technician will be responsible for performing a variety of tasks related to the installation, maintenance, and operation of data centre equipment and infrastructure. This includes installing customer equipment, cables, and cabling infrastructure, as well as providing first-level support and hands-and-eyes services to our Data Centre customers.
Key Responsibilities
- Complete and contribute to the Data Centre training programme
- Support the Data Centre Team with Batch Services: Operating batch processes, monitoring alerts, and escalating issues
- Provide first-level support and hands-and-eyes services to our Data Centre customers
- Ensure health and safety requirements are adhered to
- Provide consistent and excellent management of data centre assets
- Delivery of customer-facing activities and fostering customer relationships
- Installation and/or management of Data Centre infrastructure including power systems, IT, and telecommunications equipment, cabling, and server racks
- Ensure adherence to existing and new standards relating to customer change
- Data Centre incident management
- Ensuring all Datacom security objectives are strictly adhered to
Requirements
- Flexibility to work a rotating shift pattern (day and night shift)
- Strong communication and interpersonal skills
- Confidence to work alone and in a small team
- Able to troubleshoot customer and technical issues
- Able to remain calm under pressure
- Comfortable to work at heights (up to 4m)
- Able to complete repeatable processes in a timely and accurate manner
- Working knowledge of Microsoft application suite
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