Healthcare Call Centre Specialist
2 weeks ago
We operate on a rostered and rotating basis covering 24 hours, 7 days per week across both sites Wellington and Hutt Valley. We provide quality, customer-focused telephone service to external and internal customers, patients, relatives. We also work closely with Emergency Management to manage communication and co-ordination during emergencies.
Responsibilities:
- Manage all incoming calls, patient enquires, paging, 777, duress alarms, Doctors rosters, swipe cards and technical enquires.
- Form an integral part of the wider Patient Administration Services and work closely with clinical and non-clinical staff in all areas to ensure the patient experience exceeds expectations.
- Undertake various other administration tasks that support organising day-to-day activities.
- Ability to commit to 8 weeks full-time training covering 24/7 shifts.
- Previous experience in a call centre environment with 24/7 cover rostering and rotating.
- Ability to take ownership, accountability, and responsibility for the role.
- Ability to maintain patient and office confidentiality in line with the Privacy Act.
- Good computer skills along with excellent verbal and written communication.
- Customer-focused attitude.
- Able to multitask and work in a fast-paced environment.
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