Healthcare Call Centre Specialist

2 weeks ago


Wellington, Wellington, New Zealand New Zealand Government Full time
Company OverviewWe are the New Zealand Government, a pro-equity health organisation dedicated to ensuring excellent healthcare for all people in Aotearoa/New Zealand. Our team is committed to being good employers and honouring our equal employment opportunity obligations.About the RoleThe Call Centre is one of the hubs located within the Patient Administration Service (PAS). As a Call Centre Operator, you will be the first point of contact for all callers to the hospital, whether internal or external.
We operate on a rostered and rotating basis covering 24 hours, 7 days per week across both sites Wellington and Hutt Valley. We provide quality, customer-focused telephone service to external and internal customers, patients, relatives. We also work closely with Emergency Management to manage communication and co-ordination during emergencies.
Responsibilities:
  • Manage all incoming calls, patient enquires, paging, 777, duress alarms, Doctors rosters, swipe cards and technical enquires.
  • Form an integral part of the wider Patient Administration Services and work closely with clinical and non-clinical staff in all areas to ensure the patient experience exceeds expectations.
  • Undertake various other administration tasks that support organising day-to-day activities.
RequirementsSkills and Qualifications:
  • Ability to commit to 8 weeks full-time training covering 24/7 shifts.
  • Previous experience in a call centre environment with 24/7 cover rostering and rotating.
  • Ability to take ownership, accountability, and responsibility for the role.
  • Ability to maintain patient and office confidentiality in line with the Privacy Act.
  • Good computer skills along with excellent verbal and written communication.
  • Customer-focused attitude.
  • Able to multitask and work in a fast-paced environment.
About YouYou are a motivated and customer-focused individual who is passionate about delivering exceptional service. You have strong communication and interpersonal skills, with the ability to work effectively in a team environment.
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