Sales and CX Director
6 days ago
Role Overview:
We are seeking a highly experienced Retail Operations Manager to join our team as the Cadillac Sales and Customer Experience Manager.
The successful candidate will be responsible for overseeing the day-to-day site operations, leading a high-performing sales and CX team, and driving sales, delivery, demonstration, and customer experience targets.
Key Responsibilities:
- Oversee the day-to-day site operations to ensure efficient and effective retail performance.
- Lead and manage a high-performing sales and CX team to achieve sales and customer experience objectives.
- Develop and implement effective sales and customer experience strategies to drive business growth.
- Monitor sales performance metrics and make data-driven decisions to improve retail performance.
- Build and maintain strong relationships with customers, ensuring their expectations are exceeded.
About Our Ideal Candidate:
- Previous experience as an Automotive Sales Manager is essential, with previous EV or Luxury brand exposure being an advantage.
- Demonstrated ability to lead, motivate, and manage a high-performing sales and CX team.
- Deep understanding of customer experience strategies and the ability to embed a customer-first culture within the team.
- Excellent communication, management skills, and an approachable management style.
- Current NZ License.
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