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Sales and CX Director

1 week ago

Auckland, Auckland, New Zealand General Motors Full time

Role Overview:

We are seeking a highly experienced Retail Operations Manager to join our team as the Cadillac Sales and Customer Experience Manager.

The successful candidate will be responsible for overseeing the day-to-day site operations, leading a high-performing sales and CX team, and driving sales, delivery, demonstration, and customer experience targets.

Key Responsibilities:

  • Oversee the day-to-day site operations to ensure efficient and effective retail performance.
  • Lead and manage a high-performing sales and CX team to achieve sales and customer experience objectives.
  • Develop and implement effective sales and customer experience strategies to drive business growth.
  • Monitor sales performance metrics and make data-driven decisions to improve retail performance.
  • Build and maintain strong relationships with customers, ensuring their expectations are exceeded.

About Our Ideal Candidate:

  • Previous experience as an Automotive Sales Manager is essential, with previous EV or Luxury brand exposure being an advantage.
  • Demonstrated ability to lead, motivate, and manage a high-performing sales and CX team.
  • Deep understanding of customer experience strategies and the ability to embed a customer-first culture within the team.
  • Excellent communication, management skills, and an approachable management style.
  • Current NZ License.