Cadillac Retail Experience Manager

1 day ago


Auckland, Auckland, New Zealand General Motors Australia New Zealand Full time

About the Role

We are seeking an experienced Automotive Sales Manager to join our team at General Motors Australia New Zealand. The successful candidate will be responsible for supporting the development and execution of strategies to grow the Cadillac brand in Australia and New Zealand.

The ideal candidate will have previous experience as an Automotive Sales Manager, with a strong understanding of customer experience (CX) strategies and the ability to embed a customer-first culture within the team.

  • Key Responsibilities:
  • Lead a motivated, high-performing sales and CX team to deliver on sales strategies and achieve sales, delivery, demonstration, and CX targets.
  • Oversee all aspects of the retail site's operations end-to-end.
  • Monitor sales performance metrics and identify areas of potential improvement within the sales process, training programs, customer service initiatives, and site operations.
  • Assist in the training and mentoring of sales ambassadors and other site staff to develop a culturally strong and high-performing team.
  • Ensure team adherence to company policies and procedures at all stages of the sales cycle.

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