Healthcare Treatment Eligibility Advisor
6 days ago
We're a diverse team who are passionate, engaged, and supportive of each other. We know how to have fun, thrive, celebrate each other's wins, and bring our whole selves to work.
About the Job:
- You will deliver exceptional customer service, fostering member satisfaction and brand loyalty.
- You will support members via voice or digital channels, managing their enquiries on healthcare treatment eligibility under their health insurance plans.
- You will gather information, conduct research, and piece together a case to deliver a confident and clear decision.
- You will navigate our systems and tools to accurately record enquiry details and outcomes.
- You will ensure our members maximise the value of their insurance products by efficiently resolving inquiries and processing policy changes.
- You will maintain accurate records and stay up-to-date with changes in policy, product, and processes.
We promote a healthy work-life balance, and our employees are encouraged to – and rewarded for – living well.
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