Frontline Enquiry Responder

6 days ago


Tauranga, Bay of Plenty, New Zealand Tauranga City Council Full time

**Key Responsibilities**

As an Advisor: Contact Centre, your key responsibilities will include:

  • Providing exceptional customer service to the community through various channels, including phone, email, and social media;
  • Responding to enquiries received through our Contact Centre in a timely and professional manner;
  • Working effectively in a fast-paced environment, prioritizing tasks and managing time efficiently;
  • Collaborating with other teams to resolve complex issues and improve customer outcomes;
  • Attending regular meetings and training sessions to stay up-to-date with policies, procedures, and best practices.

We are looking for someone who is passionate about delivering great customer experiences and is committed to continuous learning and improvement.



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