Store Manager

4 days ago

Tauranga, New Zealand Hello GS 678 Limited Full time

Store Manager is responsible for the smooth operation of the retail department in our restaurants and takeaway outlets. The person has the discretion on all areas of the department, including but is not limited to, product mix, stock level and purchasing, in-store promotions, and production. The person also has the discretion to decide a set price and discount as long as the sales target is achieved and the sound margin is maintained.

**Store manager's Job description**
- Determining the selection and volume of goods;
- Ensuring the sufficient supply of goods;
- Ensuring all food recipes and procedures in the in-store production are followed;
- Maintaining the highest quality and consistent product standards;
- Tasting food products and beverages regularly for quality assurance;
- Monitoring and implementing ordering, stock and the quality of goods;
- Ensuring smooth day-to-day operation;
- Planning purchases of goods, ingredients and other supplies;
- Planning in-store marketing;
- Setting prices considering affecting factors;
- Planning and executing in-store sales promotions;
- Communicating all new product information effectively and efficiently;
- Responding to customer enquiries by phone, in person and online;
- Liaising with directors, other managers and staffs and suppliers for a smooth store operation;
- Identifying and responding to customersʼ requests;
- Overseeing and managing the companyʼs service;
- Setting up and reviewing the procedures in customer service;
- Following up with customers as and when required to ensure customer satisfaction;
- Handling customersʼ complaints and making decisions on remedies if required;
- Supporting the companyʼs administrative tasks as and when required;
- Proactive in solving customer problems and satisfying customers in carious situations;
- Controlling costs of goods, inventory levels, labour, supplies and expenses;
- Planning the budget;
- Optimising the overheads and labour costs by controlling staff allocation;
- Managing financial transactions;
- Maintaining proper loss presentation standards;
- Ensuring all team members are educated on our goods and services provided;
- Assessing the performance of team members;
- Facilities are ongoing training and development of current staff;
- Monitoring, coaching and encouraging team members to meet Hello sushi service standards;
- Being involved in staff recruitment;
- Ensuring the operation is compliant to occupational and safety health (OSH) and protect team member’s health and safety in the workplace.
- Promoting safe work habits and identifying and resolving potential safety hazards;
- Identifying and recording health and safety incidents;
- Ensuring the enforcement of food hygiene regulations including Food Control Plan;

**Store Manager's Required Skills**:

- Three years work experience or equivalent qualification relevant to assigned tasks;
- Experience in a complex, fast-paced environment;
- Good command of English to carry out the assigned duties;
- Team workers;
- Knowledge in Japanese food and beverage culture as well as hospitality business in an asset;
- Relevant New Zealand work experience is an advantage;

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