Service Excellence Manager

7 days ago


Wellington, Wellington, New Zealand Silverbear Ltd. Full time

We are looking for a detail-oriented individual to oversee our customer support team's operations. As a Service Excellence Manager, you will be responsible for managing day-to-day support operations, mentoring team members, and ensuring customer issues are resolved efficiently.

The ideal candidate will have a minimum of 3 years of experience in an IT support or customer-facing role, with strong organizational and time management skills. They will also possess excellent communication skills, both written and verbal.

Benefits:

  • A competitive salary and generous benefits package, including life assurance and private health policy.
  • A company pension scheme and hybrid working model with flexibility to work from home.
  • Career development and training opportunities, with a focus on continuous improvement.

About Us:

Silverbear Ltd. is a leading provider of innovative software solutions for the hospitality and retail industries. Our collaborative and fast-paced environment ensures that every team member has the tools, training, and support needed to succeed.



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