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Technical Support Manager

1 week ago

Queenstown, New Zealand Agency For Science, Technology And Research Full time

We are seeking a Technical Support Manager to join our team at the Agency For Science, Technology And Research. As a Technical Support Manager, you will be responsible for leading a team of technical support professionals, providing level 2 and level 3 support for IT services, and ensuring that all technical issues are resolved in a timely and efficient manner.

About The Role

This is an exciting opportunity for someone who is passionate about leadership and technical support. You will have the chance to work on a variety of projects, from managing technical support teams to troubleshooting complex technical issues.

Key Responsibilities
  • Lead a team of technical support professionals
  • Provide level 2 and level 3 support for IT services
  • Ensure that all technical issues are resolved in a timely and efficient manner
  • Collaborate with other teams to ensure seamless delivery of IT services
  • Stay up-to-date with the latest technologies and trends in IT
Requirements
  • Minimum Diploma or Bachelor's degree in computer-related studies
  • At least 3 to 5 years of relevant work experience
  • Strong knowledge in servers and hardware technology
  • Experience with open-source software packages and IT infrastructure services
  • Good understanding of best practices and cybersecurity concepts
  • Experience or strong knowledge in Linux system administration, scripting, storage, and security
  • Experience with Virtualization and Containerization
  • Knowledge in networking, firewalls, and routing
  • Good interpersonal and communication skills
  • Ability to work independently and as part of a team