Technical Service Consultant

7 days ago


Queenstown, New Zealand Volkswagen Full time

**Job Description**

We are seeking a highly skilled and experienced Technical Service Consultant to join our team at Volkswagen Group Singapore. In this role, you will be responsible for providing technical advisory and repair support to workshops and the dealer network.

The ideal candidate must have a strong passion for the automotive industry, with a commitment to continuous learning and upgrading of automotive technological skills and knowledge.

**Key Responsibilities:**

  • Provide technical advisory and repair support to workshops and the dealer network.
  • Conduct quality monitoring, technical data analysis, and reporting to management and manufacturers.
  • Offer expertise in product safety and workshop campaigns.

Main Responsibilities:

  • Handle technical inquiries in the DISS system.
  • Proactively visit the workshop network to support and enhance diagnosis and repair procedures.
  • Collaborate with the Technical Support Team from HQ to address complex diagnostics/repair procedures.
  • Publish technical product information (TPIs).

Training and Additional Duties:

  • Act as the Product Safety Coordinator by performing single-incident investigations (safety cases).
  • Maintain direct contact with customers to resolve technical-related matters.
  • Share and distribute technical information, knowledge, and expertise for brands under Volkswagen Group Singapore.
  • Conduct on-site training with technicians, emphasizing technology and repair quality.


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