Automotive Technical Expert

5 days ago


Queenstown, New Zealand Volkswagen Full time

Job Description

A key member of the Volkswagen team, you will provide technical advisory and repair support to workshops and dealers. Your role involves monitoring and resolving technical queries and issues, training technicians using accumulated data and knowledge from system analysis, and sharing and distributing technical information, knowledge, and expertise for Volkswagen Group Singapore brands.

The ideal candidate must have a strong passion for the automotive industry and technical knowledge with a commitment to continuous learning and upgrading of automotive technological skills and knowledge. Strong interpersonal and communication skills are essential, as you will be providing full support and guidance to internal stakeholders and collaborating effectively across departments.

Main responsibilities include:

  • Providing advice and recommendations for service and technical processes.
  • Conducting active quality monitoring, technical data analysis, and reporting to management and manufacturers upon request.
  • Offering expertise in product safety and workshop campaigns.
  • Coodinating campaigns by providing information, clarification on new campaigns, and preparation steps.

Additional Responsibilities

Handling technical inquiries in the DISS system, visiting the workshop network to support and enhance diagnosis and repair procedures, publishing technical product information (TPIs), supporting technical questions regarding warranty claims, and acting as the Product Safety Coordinator by performing single-incident investigations (safety cases). Direct contact with customers to resolve technical-related matters is also required.



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