Operations and Customer Experience Manager
3 days ago
Join Our Team
\Mons Royale is a dynamic and fast-growing action sports brand that is dedicated to making a positive impact on the environment and the communities we serve.
\Job Summary
\We are seeking a Senior Store Lead to join our team in Frankton, Queenstown. As a key member of our team, you will be responsible for delivering an exceptional in-store experience, managing store operations, and developing a high-performing team.
\Key Responsibilities:
\- \
- Lead and motivate a high-performing team to exceed sales targets and KPIs.\
- Develop and implement strategies to drive local activations and community engagement.\
- Manage store operations, including stock control, cash handling, security, and visual merchandising.\
- Cultivate a culture of continuous learning and development among your team.\
- Collaborate with the National Retail Manager to implement key retail initiatives and strategies.\
- \
Requirements:
\To be successful in this role, you will need:
\- \
- A proven track record of driving sales and leading a team in a senior retail leadership role.\
- Strong problem-solving skills and the ability to think on your feet in a fast-paced environment.\
- A passion for sustainability, outdoor sports, and our brand mission.\
- A solid understanding of retail operations, including POS systems, stock management, and customer service best practices.\
- A proactive approach with the ability to build an inclusive and motivated team culture.\
- \
Benefits:
\We offer a competitive salary, seasonal product allowance, industry discounts, and a range of benefits that reflect our commitment to our employees' well-being and career growth.
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