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Customer Experience Manager

7 days ago

Queenstown, New Zealand Skyline Enterprises Full time

**Role Overview**

We are seeking an accomplished Digital Manager to join our Customer Experience & Digital (CXD) team in Queenstown. As a key member of our team, you will play a pivotal role in driving growth and engagement across all stages of the customer lifecycle.

**Key Responsibilities**

  • Develop and execute comprehensive digital strategies to align with organisational objectives
  • Manage daily operations and long-term developments of external websites (WordPress) ensuring optimal technical performance and security
  • Enhance performance across all channels, including social media, search, organic, paid, etc.
  • Establish and monitor digital KPIs to inform and drive data-driven decisions
  • Lead projects from scoping to delivery, ensuring they are delivered on-scope, on-time, and on-budget

**Requirements**

  • 8+ years digital strategy leadership, ideally across diverse global territories
  • Technical CMS management (ideally WordPress) – ensuring the Skyline site is both secure and technically optimised for performance
  • Expertise in optimising digital channels (SEO/SEM, Social, Content Management, etc)
  • Leadership experience in the development (and training) of digital best practices
  • Proven commercial acumen that has optimised initiative/resource/spend allocation

**Benefits**

  • A place in a dynamic, values-driven and growing global business
  • Free Gondola, Mountain Bike passes and Luge rides