Customer Experience Ambassador

7 days ago


Queenstown, New Zealand Travel + Leisure Co. Full time

About the Role

We're seeking a talented and enthusiastic individual to join our team as a Guest Experience Host at Club Wyndham Wanaka. As a key member of our hospitality team, you will provide exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities

  • Greet and register owners and guests in a warm and welcoming manner
  • Provide information on local area attractions and activities
  • Complete all department-related paperwork efficiently and accurately
  • Use communication equipment such as telephones, facsimiles, and computers to communicate with guests and colleagues
  • Meet guests face-to-face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
  • Establish commonality and build rapport with customers to ensure an exceptional experience is delivered
  • Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
  • Clearly articulate the benefits of traveling within the Wyndham Destinations community
  • Meet targets and KPIs as set by the business

Requirements

  • No previous experience or qualifications are required, but previous experience in a similar hotel position is desirable
  • Fluency in English (written and verbal) is essential
  • A genuine passion for customer service is crucial
  • Excellent communication skills with strong interpersonal abilities
  • An enthusiastic, self-motivated, and positive individual who is able to work a flexible roster, including weekends, evenings, and school holiday periods
  • Previous experience with a PMS system (Hirum, Fidelio, Opera etc.) is advantageous

About Us

Travel + Leisure Co. is the world's leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we're proud of our global teams that turn vacation inspiration into exceptional travel experiences.



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