Client Experience Specialist

7 days ago


Auckland, Auckland, New Zealand Suntory Group Full time

We are seeking an experienced customer service professional to join our team at Suntory Oceania as a Customer Experience Officer

About the Position:

This full-time role involves managing our communication channels, utilizing systems to manage orders and business inquiries, and collaborating with internal teams to deliver exceptional service to our clients.

Responsibilities:

  • Manage customer inquiries via phone, email, and chat.
  • Utilize systems to manage orders, follow up on deliveries, and address new business inquiries.
  • Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks.
  • Collaborate with internal teams to deliver exceptional service.

Requirements:

  • Proven customer service or contact centre experience.
  • Ability to work in a fast-paced environment.
  • Strong relationship-building skills and excellent communication abilities.
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