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ITIL Network Operations Centre Technician

1 week ago

Christchurch, Canterbury, New Zealand Tait Communications Full time

Career Development Opportunities

Tait Communications offers dedicated ongoing training for the SMC team, development opportunities, and competitive experience-based remuneration packages. We prioritize your wellbeing through health insurance, annual flu vaccinations, and extra sick leave in your first year. Our modern office facilities, free onsite parking, gym, and café provide a comfortable work environment. Long service benefits are provided to recognize your commitment, and a social club balances work with fun.

Why Join Us?

Tait Communications values being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining us, you'll become part of a community of people with a wealth of knowledge and expertise who care deeply about their work and its impact on customers and each other. We offer exciting career opportunities for professionals who share our passion for innovation and making a positive impact.

What We're Looking For

We are seeking individuals who thrive in a Culture of Discipline, demonstrating self-discipline, disciplined action, and disciplined thinking as fundamental core principles. The ideal candidate will have:
  • An NZQA Level 5 / 6 Diploma or higher majoring in Electronics, Computing, Software, Telecommunication, Technical Support, or Networking Technologies.
  • CCNA qualification or equivalent experience.
  • At least 5 years of experience in an ITIL-based Service Desk or Call Centre, either as Level 2 / Level 3 support or technical coordinator.
  • Experience with Land Mobile Radio (LMR) Technology such as P25 / DMR, Cellular Technology, or IP network management technicians or field support.
  • Excellent oral and written communication skills delivered in an effective and professional manner via phone, chat apps, email, conference calls, technical documentation, or in-person.