Critical Communications Engineer

5 days ago


Christchurch, Canterbury, New Zealand Tait Communications Full time

About the Team

Tait Communications is a global leader in critical communications networks for public safety, transportation, and utility customers. Our Service Management Centre (SMC) team provides 24/7 support, working collaboratively in a 24/7 Network Operations Centre (NOC) environment to support various critical service providers worldwide.

In this role, you will work as a Technical Support Specialist, providing remote technical support to our clients' critical communication systems and networks. You will utilize ITIL framework-based IT Service Management (ITSM) principles to resolve service issues and own and manage network events and incidents from start to resolution.

Key Responsibilities:

  • Work collaboratively as Level 2 Support in a 24/7 Network Operations Centre (NOC) environment supporting various critical service providers worldwide.
  • Apply ITIL framework-based IT Service Management (ITSM) principles to resolve service issues.
  • Manage network events and incidents from start to resolution using Tait's Managed Service tool suite.

About You

We are seeking individuals who thrive in a Culture of Discipline, demonstrating self-discipline, disciplined action, and disciplined thinking. In addition, the ideal candidate will have:

  • An understanding of the importance of customer service and going above and beyond to ensure quality service.
  • Excellent oral and written communication skills, delivered in an effective and professional manner via phone, chat apps, email, conference calls, technical documentation, or in-person.

What We Offer

  • Dedicated ongoing training for the SMC team.
  • Development opportunities.
  • Competitive experience-based remuneration packages.
  • Health insurance.
  • Annual flu vaccinations.


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