Critical Communications Engineer
5 days ago
About the Team
Tait Communications is a global leader in critical communications networks for public safety, transportation, and utility customers. Our Service Management Centre (SMC) team provides 24/7 support, working collaboratively in a 24/7 Network Operations Centre (NOC) environment to support various critical service providers worldwide.
In this role, you will work as a Technical Support Specialist, providing remote technical support to our clients' critical communication systems and networks. You will utilize ITIL framework-based IT Service Management (ITSM) principles to resolve service issues and own and manage network events and incidents from start to resolution.
Key Responsibilities:
- Work collaboratively as Level 2 Support in a 24/7 Network Operations Centre (NOC) environment supporting various critical service providers worldwide.
- Apply ITIL framework-based IT Service Management (ITSM) principles to resolve service issues.
- Manage network events and incidents from start to resolution using Tait's Managed Service tool suite.
About You
We are seeking individuals who thrive in a Culture of Discipline, demonstrating self-discipline, disciplined action, and disciplined thinking. In addition, the ideal candidate will have:
- An understanding of the importance of customer service and going above and beyond to ensure quality service.
- Excellent oral and written communication skills, delivered in an effective and professional manner via phone, chat apps, email, conference calls, technical documentation, or in-person.
What We Offer
- Dedicated ongoing training for the SMC team.
- Development opportunities.
- Competitive experience-based remuneration packages.
- Health insurance.
- Annual flu vaccinations.
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