Customer Support Engineer

2 days ago

Christchurch, Canterbury, New Zealand Tait Communications Full time

We Go Beyond for A Safer WorldTe Turanga - The RoleTait is a global industry leader in critical communications, and as our company grows, we're excited to open up the opportunity in our Christchurch Head Office for a Customer Support Engineer to join our essential business services team in our Service Management Centre (SMC) area.In this role you will provide remote (online or by phone) technical support to our client's critical communication systems and networks, through the management of network events and incidents from start to resolution.
Our Service Management Centre provides 24/7 support; our shift team is working on a rostered 4-on 4-off shift pattern which includes both day and night shifts, this role is for business hours 5 days per week and NOT required to be on a roster but you may be asked to cover a shift when we are short-staffed.Key responsibilities in this role include:Work collaboratively as Level 2 Support in a 24/7 Network Operations Centre (NOC) like environment supporting various critical service providers worldwide;Work in an ITIL framework-based IT Service Management (ITSM);Gain world class solutions support experience within a global organisation;Own and manage network events and incidents from start to resolution;Use Tait's Managed Service tool suite to proactively correlate, isolate and resolve service issues.O pukenga - About YouWe are seeking individuals who thrive in a Culture of Discipline, demonstrating self-discipline, disciplined action, and disciplined thinking as the fundamental core principles.In addition, the ideal candidate will have:An NZQA Level 5 / 6 Diploma or higher majoring in Electronics, Computing, Software, Telecommunication, Technical Support or Networking Technologies.CCNA qualification would be favourable;Have completed ITIL foundation courses or certification would be favourable, or;Have at least 5 years of experience in an ITIL based Service Desk or Call Centre; either as Level 2 / Level 3 support or technical coordinator;Experience of Land Mobile Radio (LMR) Technology such as P25 / DMR, Cellular Technology or IP network management technicians or field support is mandatory;Have excellent oral and written communication skills, delivered in an effective and professional manner via phone, chat apps, email, conference calls, technical documentation or in-person;Understand the importance of customer service and going above and beyond to ensure quality service;Have intermediate to advanced general computing skills such as Microsoft office suites, Google workspace, browsers and remote access applications for data analysis and troubleshooting;Be able to work as part of a 12-hour rotating shift roster on a request basis.This is an excellent career opportunity for the right person.
Tait offers dedicated ongoing training for the SMC team, development opportunities and competitive experience based remuneration packages.Nga painga - what's in it for you?We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers.
We achieve this through employing people who connect with our Values (Commitment to listen.
Courage to Act and Integrity to Deliver) that underpin our way of working together.
We are committed to investing in our people, developing both individuals and teams to support a high-performance culture.We prioritise your wellbeing through health insurance, annual flu vaccinations and extra sick leave in your first year.We provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café.We recognise your commitment through long service benefits.We balance work with fun through our active social clubKo wai matou - About UsFor more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world.
Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support.
By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.Ko koe pea tenei?
- Sound like your kind of role?If you are looking to take that next step in your career and are ready to work for a high performing organisation, alongside talented people who take pride in delivering great results, apply now with your CV and cover letterApplications will be assessed as they are received.Applications will close Friday 28 February 2025.
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