Community Engagement Officer

4 days ago


Hamilton, Waikato, New Zealand Taituara Full time

Job Description

We're looking for a highly motivated and customer-focused individual to join our team as a Customer Experience Representative.

Key Responsibilities:

  • Deliver exceptional customer service to residents and customers.
  • Respond to email queries and answer phone calls in a timely and professional manner.
  • Maintain accurate records of customer interactions and referrals.
  • Work collaboratively with colleagues to achieve team goals and objectives.

About You

You will be a strong communicator with excellent interpersonal skills and the ability to build rapport with a wide range of stakeholders.

You will also have:

  • At least 2 years' experience in a customer-facing role.
  • Demonstrable experience in handling complex customer inquiries.
  • Excellent problem-solving skills and the ability to think critically.
  • A high degree of self-motivation and initiative.

What We Offer

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to make a real difference in the lives of our residents and customers.


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