Community Engagement Officer
4 days ago
Job Description
We're looking for a highly motivated and customer-focused individual to join our team as a Customer Experience Representative.
Key Responsibilities:
- Deliver exceptional customer service to residents and customers.
- Respond to email queries and answer phone calls in a timely and professional manner.
- Maintain accurate records of customer interactions and referrals.
- Work collaboratively with colleagues to achieve team goals and objectives.
About You
You will be a strong communicator with excellent interpersonal skills and the ability to build rapport with a wide range of stakeholders.
You will also have:
- At least 2 years' experience in a customer-facing role.
- Demonstrable experience in handling complex customer inquiries.
- Excellent problem-solving skills and the ability to think critically.
- A high degree of self-motivation and initiative.
What We Offer
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to make a real difference in the lives of our residents and customers.
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