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Assistant Hotel Operations Manager

2 weeks ago

Hamilton, Waikato, New Zealand Novotel Hotels Full time

Job Summary: Novotel Tainui Hamilton is seeking an experienced Assistant Hotel Operations Manager to join their team. As a key member of the management team, you will assist in the smooth operation of the hotel when managers are not on site.

Duties and Responsibilities:

  • Assist in leading the hotel team to achieve exceptional service standards
  • Contribute to ensuring the safety and security of guests and staff
  • Audit income and revenue reports to optimize hotel performance
  • Support guest check-in and departure processes
  • Help resolve guest complaints in a professional and timely manner

Requirements:

  • Availability to work over 7 days, including weekends and public holidays
  • Ability to work morning, afternoon, and night shifts
  • Current LCQ Certificate and GM Certificate
  • 1-2 years of experience in a management or supervisory role
  • Strong communication and computer skills