Guest Experience Ambassador

7 days ago


Auckland, Auckland, New Zealand Tfe Hotels Adina Apartment Hotels Full time

**Company Overview**

Tfe Hotels / Adina Apartment Hotels is a leading hospitality group that prides itself on delivering exceptional experiences to its guests. As a Front Office Receptionist, you will be the face of our brand and play a crucial role in ensuring our guests feel welcome and supported throughout their stay.

**Job Description**

We are seeking a highly skilled and passionate individual to join our team as a Front Office Receptionist. In this role, you will be responsible for providing top-notch customer service, managing administrative tasks, and offering local advice to our guests.

**Key Responsibilities:**

* Greet and welcome guests upon arrival* Manage front desk operations, including check-ins, check-outs, and room assignments* Respond to guest inquiries and resolve issues in a timely and professional manner* Provide information about local attractions, restaurants, and activities* Maintain accurate records and reports* Collaborate with other departments to ensure seamless guest experience

**Required Skills and Qualifications:**

To be successful in this role, you will need:

* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment and prioritize tasks effectively* Strong problem-solving and conflict resolution skills* Basic knowledge of computer systems and software* High school diploma or equivalent required; post-secondary education an asset

**Benefits:**

We offer a comprehensive benefits package, including competitive salary, paid time off, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.



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