Operations and Customer Experience Lead

4 days ago


Auckland, Auckland, New Zealand Team Recruitment Full time

About the Company
Team Recruitment is a well-established, 100% New Zealand-owned freight forwarder committed to providing top-notch customer experiences. We value our team members and offer opportunities for career growth and professional development.

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The Role
We are seeking an experienced Operations and Customer Experience Lead to join our team. As a key member of our operations team, you will be responsible for overseeing end-to-end freight operations, supervising a team of customer service agents, and delivering exceptional customer service.

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Key Responsibilities
- Manage end-to-end freight operations, liaising with carriers, agents, transport companies, freight forwarders, and customers
- Supervise a team of customer service agents to provide exceptional service and maintain strong client relationships
- Develop and implement strategies to improve operational efficiency and customer satisfaction



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