Operations and Customer Experience Lead
4 days ago
About the Company
Team Recruitment is a well-established, 100% New Zealand-owned freight forwarder committed to providing top-notch customer experiences. We value our team members and offer opportunities for career growth and professional development.
The Role
We are seeking an experienced Operations and Customer Experience Lead to join our team. As a key member of our operations team, you will be responsible for overseeing end-to-end freight operations, supervising a team of customer service agents, and delivering exceptional customer service.
Key Responsibilities
- Manage end-to-end freight operations, liaising with carriers, agents, transport companies, freight forwarders, and customers
- Supervise a team of customer service agents to provide exceptional service and maintain strong client relationships
- Develop and implement strategies to improve operational efficiency and customer satisfaction
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