Windows OS Expert

5 days ago


Auckland, Auckland, New Zealand Eil Global Full time
Key Responsibilities
  1. Provide efficient and effective on-site and remote technical support for desktop systems, software, and hardware.
  2. Diagnose and resolve technical issues related to Windows operating systems and related software applications.
  3. Manage and maintain Active Directory accounts, configuring user permissions and enforcing security protocols.
  4. Assist users with Microsoft Office Suite queries and provide solutions for technical challenges faced.
  5. Utilize remote desktop tools to deliver fast resolution times to end-user reported issues and requests.
  6. Conduct regular hardware diagnostics, perform necessary repairs, and coordinate with vendors for warranty services.
  7. Lead imaging and reimaging processes for workstations, ensuring streamlined installation and maintenance of systems.


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