Mortgage Operations Manager

4 days ago


Auckland, Auckland, New Zealand Trade Me Limited Full time
Company Overview

Trade Me Limited specialises in delivering a range of mortgage processing and administration services to financial institutions. With almost 20 years of experience, they have established themselves as a trusted provider of services including mortgage processing, FASTRefi title insurance, conveyancing and BPO processing.

Job Description

The role of Senior Leadership Position is responsible for leading, guiding and coaching a team with the purpose of delivering strong results and superior service to external clients while working in collaboration with internal teams.

  • Lead a culture of high performance and commitment to the business; the team and the customer
  • Manage day-to-day client expectations
  • Oversee team activities to ensure meeting customer's expectation
  • Ensure adherence to workflow management tools including planning; forecasting and managing variances
Required Skills and Qualifications

The ideal candidate will possess sound knowledge in end-to-end mortgage processing, demonstrated experience in a fast-paced financial services environment and familiarity with land titles and mortgage aspects of property law.

In addition, excellent verbal and written communications, outstanding planning and organisational skills with attention to detail, highly developed stakeholder relationship skills and excellent IT competency are essential.

Benefits

This role offers the opportunity to work in a dynamic and fast-paced environment, where you will be able to develop your skills and contribute to the success of Trade Me Limited.


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