Team Leader
3 days ago
Exciting opportunity for a dynamic leader to become part of this vibrant organisationTo kamupene hou | Your new companyOur client specialises in delivering the full range of mortgage processing and administration services.
For almost 20 years, they've provided financial institutions with a broad range of services, including mortgage processing, FASTRefi title insurance, conveyancing and BPO processing.This role will be responsible for leading, guiding and coaching a team with the purpose of delivering strong results and superior service to our external clients while working in collaboration with internal teams.
The role operates in a fast-paced deadline driven environment and works with the intent of delivering service excellence.
Key tasks:Lead and be a role model for a culture of high performance and commitment to the business; the team and the customerDay to day management of client expectationsOversee the team's activities to ensure meeting customer's expectationEnsure adherence to workflow management tools including planning; forecasting and managing variancesEffectively recruit and develop a team to ensure retention of talent and to ensure successionProactively manage employee performance against an agreed set of Key Performance Indicators (KPIs) and objectivesManage and motivate team to exceed established productivity targetsProduce quarterly report for Service Delivery LeaderEnsure team adherence to all risk and compliance obligationsSound knowledge in end-to-end mortgage processingDemonstrated experience in a fast-paced financial services environmentFamiliarity with land titles and mortgage aspects of property lawPeople leadership (ie delegation and supervision of work; performance management; conflict resolution; on the job training)Excellent verbal and written communicationsOutstanding planning and organisational skills with attention to detailHighly developed stakeholder relationship skillsExcellent IT competency, including the desire and ability to learn new systems as they are introducedAbility to receive and dissect reports (data) and develop process improvementMe aha koe inaianei | What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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Admissions Team Leader
5 days ago
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