Mortgage Processing Team Manager

6 days ago


Auckland, Auckland, New Zealand Trade Me Limited Full time

Company Overview
Trade Me Limited specialises in delivering mortgage processing and administration services. With almost 20 years of experience, they provide financial institutions with a broad range of services, including mortgage processing, FASTRefi title insurance, conveyancing, and BPO processing.

Job Description
This role is responsible for leading, guiding, and coaching a team to deliver strong results and superior service to external clients while working collaboratively with internal teams. The ideal candidate will operate in a fast-paced deadline-driven environment, focusing on delivering service excellence.

Key Responsibilities

  • Lead and be a role model for a culture of high performance and commitment to the business, team, and customer.
  • Day-to-day management of client expectations.
  • Oversee the team's activities to ensure meeting customer expectations.
  • Ensure adherence to workflow management tools, including planning, forecasting, and managing variances.
  • Effectively recruit and develop a team to ensure retention of talent and succession.
  • Proactively manage employee performance against agreed-upon Key Performance Indicators (KPIs) and objectives.
  • Manage and motivate the team to exceed established productivity targets.
  • Produce quarterly reports for the Service Delivery Leader.
  • Ensure team adherence to all risk and compliance obligations.

Requirements

  • Sound knowledge in end-to-end mortgage processing.
  • Demonstrated experience in a fast-paced financial services environment.
  • Familiarity with land titles and mortgage aspects of property law.
  • People leadership skills, including delegation, supervision of work, performance management, conflict resolution, and on-the-job training.
  • Excellent verbal and written communication skills.
  • Outstanding planning and organizational skills with attention to detail.
  • Highly developed stakeholder relationship skills.
  • Excellent IT competency, including the desire and ability to learn new systems as they are introduced.
  • Ability to receive and dissect reports (data) and develop process improvements.


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