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Customer Service Supervisor

1 week ago

Auckland, Auckland, New Zealand Novotel Bogor Golf Resort & Convention Center Full time

Job Summary

Novotel Auckland Airport is seeking a highly motivated Food & Beverage Supervisor to lead our culinary team. The ideal candidate will have a passion for delivering exceptional customer service and a knack for beer, wine, spirits, and cocktails.

About Us

Welcome to Novotel Auckland Airport, where luxury meets convenience just steps away from the international terminal. Our 4.5-star hotel boasts THIRTEEN50 Kitchen & Bar, a stylish venue where traditional Kiwi flavors are reimagined with a modern twist.

The Role

We are looking for an experienced Food & Beverage professional who can provide top-notch service to all guests, know their VIPs, and keep food service running smoothly and under control. As a Food & Beverage Supervisor, you will be responsible for leading the charge in creating a buzz at Thirteen50, where great food and drinks meet great vibes.

Key Responsibilities:

  • Deliver exceptional customer service to all guests
  • Lead the Food & Beverage team to uphold service standards
  • Supervise the Food & Beverage team to ensure smooth operation of the kitchen and bar
  • Maintain high levels of cleanliness and organization in the kitchen and bar areas

Qualifications

To be successful in this role, you will need:

  • 1 year minimum experience in a hotel or cafe/restaurant
  • Possess excellent communication skills and a keen eye for detail
  • Be passionate about delivering WOW-worthy customer service
  • Have a knack for beer, wine, spirits, and cocktails

Benefits

We offer a range of benefits, including:

  • Access to our Accor Academy for career development opportunities
  • Flexibility to work a variety of shifts, including evenings and weekends
  • Incredible Accor Heartist Benefits, including discounted food and beverage and accommodation worldwide